CRM applications are an opportunity to gain a competitive advantage with sales and service. A top notch CRM application will enhance relationships with customers and create the edge needed to excel. Successful CRM applications enable speed to market with new products, are easily accessible, provide self-service capabilities and are integrated with back-office systems.

Knowledge Systems has years of experience implementing CRM applications. The company provides implementation and support services for leading CRM solutions. Knowledge Systems provides resources with specific knowledge in the following:

Siebel Functional

Leads, Opportunities, Quotes, Orders, Pricing, Product Configurator, Products, Assignment Manager, Partner Relationship Management (PRM), Service Requests, Activities, CTI, Call Center, Field Service

Epiphany

Campaign Management, Analytics and Reporting

Siebel Technical

Siebel Tools, EIM, Smart Scripts, SiebelVB, eScript, Workflow, VBC, EAI

PeopleSoft CRM

Quotes, Opportunities, Lead Management, Order Management, Product Configuration, Pricing, Service

PeopleSoft Technical

PeopleTools, PeopleCode, SQR, App Engine, Application Messaging, Component Interfaces. Mass Change, Workflow, SQL, Architecture, Infrastructure, Upgrades